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Returns Policy At 

Please inspect all goods on arrival for any damages, faults or missing items and notify us of any problems within 3 working days of receipt of your goods. can not be held responsible for damaged/missing/faulty items reported after this time.

IMPORTANT: If you are unable to check the goods at the actual time of delivery then you MUST tick the "goods unchecked" box on the courier delivery note when signing as if the goods have been signed for as "checked" then we may not be able to replace any damaged items. If you are unable to check the goods when they arrive and there is no obvious "unchecked" option when signing then you must clearly write "unchecked" next to your signature.

In the instance of any damages or faults, we may require photos of the damage or fault, this is to assist in ascertaining what the problem may be and can also be required in any case where transit damage has occurred. If a photo is required it is the responsibility of the customer to provide this.

In the unlikely event of a manufacturing problem with any of our products, please notify us within a 7 day period from receipt of item(s), and we will arrange the defective items to be replaced and collected. Any unwanted returned items, unless otherwise agreed, will have to be shipped back to us within 28 days from date of purchase for a refund . Alternatively if we are to collect the goods we will have to charge on the courier costs. Returned unwanted items must not have been fitted and must be in their original packaging. Unwanted items which have been installed and/or used are deemed 'second hand' and are strictly non-returnable.

Cancellation and Returns Policy for 'Made to Order' products. These products include our specialist Cast Iron radiators and also any individual bespoke items made to specific requirements. If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We may therefore charge a cancellation fee of 40% of the order price. Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty.

Any returns MUST be notified to us before being returned. Returned items will NOT be accepted at our Registered Office, therefore you must notify us of any intended returns. Accessories such as valves, pipe sleeves, wall stays etc may only be returned for refund if notified to us within three weeks of purchase.

If an order is cancelled after it has been despatched then a returns charge will be applied.