The Diva - Flat Products
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Frequently Asked Questions
How does the heat output of the Chrome finish compare to the White or Black versions of the Reina Diva?
Chrome plating has a lower thermal emissivity than painted or powder coated finishes meaning it traps more heat inside the metal rather than radiating it out so the Chrome Diva models will typically output around 20 to 30 percent less BTU heat than the White, Black, or Anthracite models of the exact same size.
What is the total wall projection for the Reina Diva straight towel rail?
The Reina Diva straight towel rail has a slim profile and typically projects between 85mm and 100mm from the wall to the front face of the rail depending on how far the adjustable wall brackets are extended which makes it ideal for installation behind doors or in narrow bathrooms.
Can the Reina Diva straight towel rail be converted for Dual Fuel use?
Yes, the Reina Diva range is fully compatible with dual fuel kits which involves installing a T piece and an electric heating element usually at the bottom of the rail allowing you to heat the rail electrically in summer when the central heating is off and via the boiler in winter.
What is the standard pipe centre measurement for this straight ladder rail?
For the Reina Diva straight rail you generally calculate the pipe centres by taking the width of the rail and subtracting approximately 40mm to 50mm because the valve connections are located on the bottom of the vertical uprights rather than the sides.
Why is the mild steel construction suitable for most UK central heating systems?
Mild steel is the industry standard material for towel rails because it heats up quickly and is cost effective however it is prone to internal corrosion if the system is not treated so you must ensure a chemical inhibitor is added to the heating water to protect the rail and validate the 5 year guarantee.
Do I need a specific type of valve for the Reina Diva straight towel rail?
The valve connections are located at the bottom of the two vertical collector bars so if your pipes come up from the floor you will need straight valves whereas if your pipes come out of the wall you will need angled valves to ensure a neat 90 degree connection.
Is the 25mm tube diameter standard for the Reina Diva range?
Yes, the horizontal cross bars on the Reina Diva are typically 25mm in diameter which provides a good balance between surface area for heat emission and enough spacing to easily slide towels on and off the rail.
How do I bleed the Reina Diva towel rail to ensure it heats to the top?
You must turn off the heating pump to stop water circulation and then use a radiator bleed key to carefully open the air vent located at the top of one of the vertical uprights until all air hisses out and water begins to flow ensuring the top bars get hot.
What IP rating is required for the electric element if installing in a bathroom zone?
If you are installing an electric only or dual fuel Reina Diva in a bathroom Zone 1 or 2 you must ensure the electric heating element has an IP rating of at least IP44, usually IP55 or higher is recommended to protect against water splashes and moisture ingress.
Does the 5 year guarantee cover surface rust in a high humidity bathroom?
The 5 year guarantee covers manufacturing defects like leaks or plating failure but generally excludes surface rust caused by external damage or lack of ventilation so in high humidity bathrooms you should wipe down the rail regularly and ensure good airflow to protect the finish.