Diva Flat - Chrome Products
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Frequently Asked Questions
What are the technical dimensions of the Reina Diva Straight Chrome Towel Rail in terms of wall projection?
The Reina Diva Straight Chrome Towel Rail has a fixed product depth of 85mm. This measurement includes the rail itself and the standard mounting brackets. When planning your installation, you must account for this 85mm projection to ensuring the rail does not obstruct the opening of shower doors or cabinets. The pipe centres should be set at approximately 70mm from the wall to align with the valve inlets, allowing for a stress-free connection to your central heating pipework.
How does the heat output of the chrome finish compare to white or anthracite models?
It is a technical reality that chrome plating has a lower emissivity than painted finishes. A chrome Reina Diva rail will output approximately 20-30% less heat than a white or anthracite model of identical size. For example, the 1200mm x 500mm chrome model outputs 1423 BTUs. If this is your primary heat source, you must ensure this reduced output is sufficient for your bathroom's heat loss, or consider upsizing to a larger model like the 1800mm high version (2296 BTUs) to compensate.
Can the Reina Diva Straight Chrome Towel Rail be used with a dual fuel heating element?
Yes, the ladder design of the Reina Diva range is perfectly suited for dual fuel conversion. You can install an electric heating element into one of the vertical collectors using a T-piece. This setup allows you to heat the rail electrically during the summer when the central heating is off. You must select an element with a wattage that matches the rail's capacity (e.g., a 300W or 400W element for the 1200mm high models) and ensure the installation complies with bathroom electrical safety zones.
What type of valves are required for the installation of this towel rail?
The Reina Diva range features standard 1/2 inch BSP connections located at the bottom of the uprights. The specific valve type depends on your pipework orientation. If your pipes come from the floor, you will need Straight valves. If they come from the wall, you will need Angled or Corner valves. Since the finish is a high-shine chrome, we strongly recommend purchasing matching Chrome valves to maintain the aesthetic continuity of the installation.
How many horizontal bars does the 1800mm high model have compared to the 800mm model?
The number of horizontal bars (sections) varies significantly by height, affecting both storage capacity and heat output. The 800mm high model features 14 sections, suitable for holding one or two towels. In contrast, the 1800mm high model features 31 sections grouped to allow multiple towels to be hung simultaneously. This higher bar count also contributes to the increased surface area and higher BTU output of the taller models.
Is the 10 Year Guarantee valid if I install this rail on an open hot water circuit?
The 10 Year Guarantee provided with the Reina Diva range covers manufacturing defects such as leaks and plating issues. However, mild steel radiators like the Diva are designed strictly for closed indirect central heating systems where chemical inhibitors are used. Installing this rail on an open circuit or secondary hot water system (domestic hot water) will cause rapid corrosion due to fresh oxygenated water, which would invalidate the warranty.
What is the weight of the largest Reina Diva model and can it be mounted on a stud wall?
The largest model in the range, the 1800mm x 750mm rail, is a substantial unit. While exact weight isn't listed for every single item, similar steel rails of this size can weigh 15-20kg when empty and significantly more when filled with water. It is technically possible to mount it on a stud wall, but you must ensure the brackets are anchored into the solid timber studs or reinforced noggins. Plasterboard fixings alone are not sufficient to support the dynamic load of the rail plus wet towels.
Does the chrome plating require special cleaning to maintain the warranty?
To protect the chrome plating and the validity of the 5 Year Guarantee (note: some pages say 5 years for Diva, this specific page says 10 years, so checking documentation is key, but standard care applies), you should avoid abrasive cleaners, scouring pads, or acidic bathroom sprays. These can cause micro-scratches or strip the clear coat, leading to pitting. The technical recommendation is to clean the rail only when cold using a soft microfiber cloth and warm soapy water.
Why is the 1200mm x 500mm size a popular choice for standard bathrooms?
The 1200mm x 500mm model strikes a technical balance between heat output and space efficiency. With an output of 1423 BTUs, it provides enough heat to warm a standard-sized family bathroom or en-suite while offering sufficient vertical height (21 sections) to dry multiple towels. Its 500mm width fits comfortably in most standard wall spaces without dominating the room, making it a versatile problem-solving size for renovations.
How do I ensure the pipe centres are correct before the rail arrives?
The pipe centres for the Reina Diva Straight range are typically the width of the rail minus approximately 30mm to 50mm (depending on valve type) or simply the width of the rail if measuring upright-to-upright centres. However, for a precise first-fix installation, it is best practice to have the rail on-site or check the specific technical data sheet for the exact "pipe centre" measurement (often listed as Width - 30mm). Roughing in pipes too wide or narrow will require ugly offsets or pipe bending during the final fit.