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Frequently Asked Questions
How does the MOA Bluetooth element on the Hornby Electric Radiator connect to my smartphone for remote temperature control and scheduling?
The MOA Bluetooth element uses a wireless signal to talk to the Terma BlueLine app on your phone. You simply download the app and turn on Bluetooth on your mobile device. When you press the pairing button on the radiator element the app will find it. Once connected you can set heating schedules and change the temperature from your sofa without needing a Wi-Fi hub or complicated internet setup. This makes controlling your Hornby Electric Radiator very easy and helps you save energy by only using heat when you need it.
Is the Hornby Electric Radiator fully Lot 20 compliant and does it meet the EcoDesign Directive requirements for energy efficiency in the UK?
Yes the Hornby Electric Radiator is fully Lot 20 compliant. This means it meets strict government rules for energy saving. It includes smart features like a 7 day timer and precise temperature control which stops it from wasting electricity. Because it follows the EcoDesign Directive you know you are buying a modern and efficient heater that is better for the environment and helps keep your electricity bills lower than older non compliant models.
What is the specific heat output and wattage I need for my room size to ensure the Hornby Electric Radiator heats the space effectively without wasting energy?
To get the right heat you need to calculate the BTU or British Thermal Units required for your specific room dimensions. If you pick a radiator with too low wattage it will never get warm enough but if it is too big it might use more power than needed. We recommend using our online BTU calculator which looks at your room height width and insulation levels. For the Hornby range you can choose from different sizes and wattages so there is always a perfect match for small bathrooms or large living rooms.
Can I install the Hornby Electric Radiator in a bathroom Zone 1 or Zone 2 and what is the IP rating for water safety?
You can install electric radiators in bathrooms but safety is very important. The MOA element has a specific IP rating which stands for Ingress Protection. This rating tells you how water resistant the unit is. For Zone 1 and Zone 2 which are areas close to the bath or shower you usually need a higher protection level and the radiator must be hardwired into a fused spur by a qualified electrician. You cannot just use a standard plug in a bathroom. Always check the technical IP rating on the specific model to be sure it is safe for your intended zone.
Does the Hornby Electric Radiator come pre filled with thermodynamic fluid or do I need to fill it with water and inhibitors myself during installation?
The Hornby Electric Radiator is a liquid filled electric radiator which means it comes pre filled with a special thermodynamic fluid. You do not need to fill it with water yourself. This fluid is designed to heat up quickly and spread the warmth evenly across the 40mm steel tubes. It also holds onto the heat well so the radiator stays warm for a while even after the thermostat switches off which improves efficiency. It is a sealed unit so you will not have to top it up or bleed it like a gas radiator.
What is the difference between the 2 hour drying function on the MOA element and the standard heating mode for daily use?
The 2 hour drying function is a special setting designed to dry towels or wet clothes quickly. When you press this button the heating element runs at a higher power for exactly two hours regardless of the room temperature. After the two hours are up it automatically returns to your previous schedule or turns off. Standard heating mode uses the thermostat to keep the room at a steady temperature like 21 degrees. The drying function is perfect for bathrooms because it stops you from leaving the heater on by mistake and wasting money.
How do I hardwire the Hornby Electric Radiator into a fused spur for a cleaner look without visible cables and plugs?
Hardwiring means connecting the radiator cable directly into the electrical wiring of your house instead of plugging it into a wall socket. This looks much tidier because there are no loose wires. To do this you need a fused spur which is a special box on the wall that replaces the socket. Because this involves cutting wires and working with mains electricity we strongly advise that you hire a professional electrician. They will ensure the connection is safe and meets all UK building regulations.
Why does the Hornby Electric Radiator use 40mm round steel tubes instead of aluminium panels and how does this affect heat retention?
The Hornby uses 40mm round steel tubes because steel is very durable and holds heat very well. While aluminium heats up faster it also cools down very quickly. Steel takes a little longer to get hot but it keeps radiating warmth into the room for longer after the power is cut. This creates a more comfortable and steady heat which many people prefer. The large 40mm size of the tubes also gives a larger surface area to release more heat into the air making the radiator very efficient for its size.
What happens to my heating schedule and settings on the MOA element if there is a sudden power cut or electricity outage?
The MOA element has a built in memory function. If you have a power cut the device remembers your settings and whether it was on or off. When the power comes back on the radiator will return to the state it was in before the outage. However for the clock and specific weekly schedules to work perfectly again you might need to reconnect the app via Bluetooth so it can sync the correct time from your phone. This ensures your heating does not come on at the wrong time of day after a blackout.
Can I mount the Hornby Electric Radiator vertically to save wall space in a narrow hallway or kitchen?
Yes the Hornby collection includes vertical electric radiator models which are excellent for saving space. Vertical radiators stand tall and narrow so they can fit on small strips of wall between doors or windows where a normal horizontal radiator would not fit. They work exactly the same way as horizontal ones and use the same MOA element. Installing a vertical model is a great solution for kitchens and hallways where you need the wall space for cupboards or furniture but still need high heat output.
How accurate is the temperature sensor in the MOA heating element and where is it located to ensure precise room heating?
The temperature sensor is built into the MOA heating element rod itself which sits at the bottom of the radiator. It is very precise and measures the temperature of the fluid inside the radiator and estimates the room temperature. To get the best accuracy you should not block the sensor with thick towels or furniture. The smart app allows you to set the temperature in precise steps usually from 30 degrees up to 60 degrees for the radiator surface ensuring you get the exact level of comfort you want without overheating the room.
Does the Hornby Electric Radiator require any annual maintenance or bleeding like a traditional central heating radiator?
One of the biggest benefits of the Hornby Electric Radiator is that it requires almost no maintenance. Because it is a sealed electric unit there is no boiler to service and no pipes to leak. You do not need to bleed it to let air out because it is filled professionally at the factory. The only maintenance you need to do is dusting the steel tubes with a soft dry cloth now and then to keep it looking clean and ensuring the air can flow around it freely.
What is the guarantee period for the steel radiator body versus the guarantee for the electronic MOA heating element?
The Hornby Electric Radiator has two different warranty periods. The steel radiator body is very strong and comes with a 5 year guarantee against rust or leaks. The MOA heating element is an electronic device so it comes with a 2 year guarantee. This is standard for the industry because electronic parts are more sensitive than metal pipes. If you have any problems with the element after a few years it is designed to be easily replaceable without needing to buy a whole new radiator.
Can I use the Hornby Electric Radiator as a standalone heater in a conservatory without connecting it to my central heating system?
Yes absolutely. The Hornby is an electric only radiator which means it works completely independently from your gas central heating. It is perfect for conservatories or extensions where it is difficult or expensive to run new pipes. You simply mount it to the wall and plug it in. Because conservatories can get very cold the high heat output of the Hornby combined with the precise control of the MOA element makes it an ideal choice for keeping these glass rooms warm all year round.
How does the antifreeze function on the MOA element protect my home and the radiator during very cold winter weather?
The MOA element has a clever antifreeze mode. If the temperature in the room drops below a certain level usually around 5 to 7 degrees Celsius the radiator will automatically turn on at a low power. This prevents the fluid inside the radiator from freezing which could damage the unit and also helps stop pipes in your home from freezing and bursting. This feature is automatic so you do not need to worry about it even if you are away on holiday during the winter.
Is the Hornby Electric Radiator suitable for drying heavy towels and will this damage the painted finish?
Yes the Hornby radiator is very robust and can be used to dry towels especially when used with the 2 hour drying function. The high quality powder coated finish usually in white RAL 9016 is designed to withstand heat and moisture so damp towels will not damage the paint. However you should avoid covering the entire radiator with heavy wet laundry for long periods as this can trap too much heat and cause the safety cut out to trigger. It is best to use the radiator to warm and dry towels rather than drying a full load of washing.
What is the cable length provided with the MOA element and can it be extended if my power socket is far away?
The MOA element usually comes with a coiled cable that can stretch. The standard length is often around 1.5 meters which is enough for most installations. If your power socket is further away we do not recommend using a standard extension lead as this can be unsafe for permanent heating. Instead you should have a qualified electrician install a new fused spur closer to the radiator or extend the cable professionally. This ensures the installation remains safe and looks neat without trailing wires across the floor.
How does the open window detection feature work to save energy when I am airing out my room?
Open window detection is a smart energy saving feature required by Lot 20 regulations. The MOA element can detect if there is a sudden sharp drop in temperature such as when you open a window to let fresh air in. If it senses this drop it assumes you are airing the room and stops heating temporarily. This prevents the radiator from working hard to heat air that is immediately escaping out of the window. Once the temperature stabilizes or the window is closed it resumes normal heating.
Can I control multiple Hornby Electric Radiators in different rooms using the same smartphone app simultaneously?
Yes the Terma BlueLine app is designed to manage multiple devices. You can name each radiator individually for example Living Room or Kitchen and control them all from the same screen. You can set different schedules for each room so the kitchen is warm in the morning and the living room is warm in the evening. This zone control is one of the best ways to save money on electricity because you are not heating empty rooms.
What safety certifications and quality standards does the Hornby Electric Radiator meet for use in UK homes?
The Hornby Electric Radiator is manufactured and tested to meet high safety standards. It complies with EN442 which is the European standard for radiator heat output and quality. It also carries the CE mark and UKCA mark proving it meets all UK and European health safety and environmental protection requirements. The MOA element is Class I protection and the entire unit is rigorously tested to ensure it is safe reliable and durable for long term use in your home.