The Serena Products
Showing 1 to 10 of 10 products
Frequently Asked Questions
Why does the Reina Serena Chrome have a lower heat output than the Anthracite version of the same size?
The chrome finish on the Reina Serena acts as a thermal insulator, technically reducing the radiant heat emission by approximately 20% to 30% compared to the painted Anthracite models. For example, the 1200mm x 300mm Chrome model outputs 708 BTUs, whereas the Anthracite equivalent outputs 1006 BTUs. To solve this heating deficit in a colder bathroom, you must either select a larger size Chrome rail to increase surface area or ensure you have a secondary heat source to maintain the desired room temperature.
What specific components are needed to convert the Reina Serena Chrome into a dual fuel radiator?
To convert the Reina Serena Chrome for dual fuel use (heating via boiler in winter and electricity in summer), you typically need a T-Piece and an electric heating element. The T-Piece allows both the central heating valve and the electrical element to enter the radiator inlet simultaneously. You must ensure the element wattage matches the rail's rating; for the 800mm x 300mm model (138 Watts), a standard 100W or 150W element is suitable to prevent overheating the fluid.
How does the 105mm depth of the Reina Serena affect installation in narrow spaces?
The Reina Serena features a wall projection of approximately 105mm. In tight cloakrooms or en-suites, this depth is critical as it may obstruct the swing radius of a door or shower screen. To solve this layout problem, you must measure the distance from the wall to the nearest obstruction. Ensure there is at least 150mm of clearance space in front of the installed rail to allow for thick towels to be hung without blocking the walkway or door handle.
What are the correct pipe center measurements for the 500mm wide Reina Serena model?
The pipe centers for the Reina Serena are not exactly equal to the radiator width (500mm). Technically, the pipe centers are approximately 455mm to 460mm depending on your specific valve choice. You must never drill holes in your tiled floor assuming 500mm centers, as this will result in misaligned pipework. The best problem-solving approach is to have the physical radiator and valves on-site to measure the exact distance before completing the first-fix plumbing.
Why is the top section of my Reina Serena Chrome rail cold while the bottom is hot?
Cold spots at the top of vertical ladder rails like the Reina Serena are almost always caused by an air lock, which traps air at the highest point and prevents hot water circulation. To fix this, turn off your central heating pump to stop the flow. Locate the bleed valve at the top of the vertical collector. Use a radiator key to open the valve slightly until the hissing air stops and a steady stream of water appears. Close the valve tightly to restore full heat distribution.
What type of radiator valves should I use if my pipes emerge from the floor?
The inlet connections on the Reina Serena are located at the bottom of the vertical uprights. If your central heating pipes come up from the floor, you should technically use Straight Radiator Valves. This allows the pipes to connect vertically into the bottom of the rail. Using angled valves in this scenario would force the valve heads to protrude sideways or outwards, creating a tripping hazard and a messy aesthetic. Straight valves ensure a clean, vertical line from floor to rail.
Is the Reina Serena Chrome suitable for use on a domestic hot water (open) circuit?
No, the Reina Serena is manufactured from mild steel. It is strictly designed for closed central heating systems where chemical inhibitors prevent corrosion. If you install this rail on an open circuit (domestic hot water system) where fresh oxygenated water constantly flows through it, the steel will rust from the inside out very quickly, causing leaks. For open circuits, you must solve this compatibility issue by purchasing a stainless steel or brass towel rail instead.
What is the safest way to clean the chrome finish without voiding the 10-Year Guarantee?
Chrome plating is durable but sensitive to harsh chemicals. Using abrasive scouring pads, wire wool, or acidic cleaners containing bleach will scratch and pit the surface, eventually causing the plating to peel and voiding the guarantee. To solve the problem of water marks or limescale, simply wipe the rail with a soft microfiber cloth and warm soapy water. Regular drying of the surface prevents limescale buildup, which is the primary cause of cosmetic damage in humid bathrooms.
Can the Reina Serena be installed on a stud partition wall safely?
Yes, but you must ensure structural support. The Reina Serena, especially larger models filled with water, is heavy. Standard plasterboard fixings are likely to fail under the load. To solve this structural issue, you must locate the vertical timber studs behind the plasterboard and anchor the brackets directly into them. If the stud spacing does not align with the rail's width, you must install a timber noggin or plywood reinforcement behind the wall surface prior to tiling to provide a secure fixing point.