The Ashen Products
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Frequently Asked Questions
What is the heat output rating for The Ashen designer towel rail range?
The heat output depends on the specific size you choose. The Ashen range offers varying thermal performance, starting at 882 BTUs for the 400mm model and rising to 2148 BTUs for the 1000mm version. You should calculate your bathroom BTU requirements to ensure this vertical radiator provides sufficient warmth for your space.
Is The Ashen compatible with all standard central heating systems?
Yes, The Ashen is designed to function seamlessly with most standard central heating systems found in the UK. It operates by connecting directly to your existing hot water pipes, much like a standard panel radiator, ensuring efficient heat transfer throughout the bathroom.
What type of radiator valves do I need for The Ashen installation?
The Ashen requires standard 15mm radiator valves, which are not typically included with the rail itself. Depending on your pipework configuration, you will need either angled, straight, or corner valves. Since the connections are usually at the bottom, angled valves are common for pipes coming from the wall, while straight valves suit pipes coming from the floor.
How does the chrome and white finish affect the radiator maintenance?
The high-quality chrome and white finish on The Ashen is designed for durability and ease of cleaning. To maintain the finish, simply wipe it down with a soft, damp cloth and avoid abrasive chemical cleaners that could damage the surface. The chrome plating also acts as a protective layer against corrosion in damp bathroom environments.
Does The Ashen towel rail come with a manufacturer warranty?
Yes, every model in The Ashen collection is backed by a comprehensive 10 Year Guarantee. This warranty covers manufacturing defects and ensures that the materials and welding quality meet high standards, providing you with long-term peace of mind regarding the lifespan of your heating product.
Can I install The Ashen in a small ensuite or cloakroom?
Absolutely. The Ashen features a sleek vertical profile and a width of just 490mm, making it an ideal space-saving solution for smaller rooms like ensuites and cloakrooms. Its vertical design utilizes wall height rather than floor width, allowing for effective heating without occupying valuable floor space.
What are the pipe centers required for plumbing The Ashen radiator?
For installation, you need to know the pipe centers, which is the distance between the two pipe inlets. For The Ashen, the pipe centers are typically the width of the radiator plus the width of the valves (usually adding around 80
Do I need to add rust inhibitor to my system when installing this radiator?
It is highly recommended to add a central heating inhibitor fluid to your system when installing any new radiator, including The Ashen. This chemical treatment prevents the build-up of sludge and magnetite inside the rails and pipes, protecting the steel from internal corrosion and maintaining the efficiency of your boiler and pump.
Is the wall mounting kit included with The Ashen towel rail?
The Ashen typically comes with a standard fixing kit, which includes the necessary wall brackets and air vents required for secure installation. However, you should check the package contents upon delivery. The brackets are adjustable to ensure the radiator hangs plumb and secure on the wall, even if the surface is slightly uneven.
How do I bleed The Ashen if it develops cold spots at the top?
If you notice the top of the rail is cold while the bottom is hot, trapped air is likely the cause. To fix this, locate the bleed valve (air vent) at the top of the radiator. With the heating off and cool, use a radiator key to slightly open the valve until the hissing air stops and water begins to trickle out, then close it tightly to restore full circulation.