The Rance Products
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Frequently Asked Questions
How does the swiveling arm design of The Rance improve drying efficiency compared to a fixed ladder rail?
The Rance features 4 individual horizontal arms that pivot independently (swivel 180 degrees). This design solves the problem of "layering" wet towels, which traps moisture and smells. By fanning out the arms, you separate the towels, allowing air to circulate freely around each layer. This significantly speeds up drying time compared to a standard ladder rail where towels are often bunched together on top of each other.
Is The Rance suitable for installation in Bathroom Zone 1 or Zone 2?
The Rance is an electrical appliance and typically carries an IP rating (usually IP44, though you must check the specific box rating). It is suitable for Zone 2 (0.6m from the water source). For Zone 1 (directly above a bath/shower), installation regulations are stricter. It must be hard-wired to a fused spur located outside the zones (Zone 3). Because it has moving parts (swivel arms), ensuring the cable is not stressed during movement in a wet zone is critical for safety.
Can The Rance be used as the primary heat source for a bathroom?
No. The Rance has a power output of roughly 50-70 Watts (depending on the exact voltage). This is very low compared to a room heater (which might be 500W+). It is designed strictly as a towel warmer. It will not raise the ambient air temperature of a tiled bathroom. You must solve the room heating problem with a separate radiator or underfloor heating and use The Rance exclusively for drying towels.
How is The Rance wired if the arms move; does the cable twist?
The electrical connection enters through the main vertical upright (the "spine" of the rail). The heating elements inside the swiveling arms are connected via a specialized internal slip-ring or flexible core mechanism within the hinge. The main power cable exits from the bottom of the fixed vertical post. You must install the fused spur near this fixed point. The external cable does not move when you swing the arms, so there is no risk of fraying the mains connection.
What material is The Rance made of and why does it matter for damp towels?
The Rance is manufactured from high-quality 304 Grade Stainless Steel with a polished mirror finish. Unlike chrome-plated mild steel, stainless steel does not rust or peel when exposed to constant dampness from wet towels. This solves the long-term problem of corrosion often seen on cheaper rails. The 304 grade is specifically resistant to oxidation, ensuring the rail keeps its shiny appearance for years, backed by a 10 Year Guarantee.
Does The Rance have an on/off switch or timer built-in?
The Rance is typically a "continuous" dry electric rail, meaning it heats up when power is supplied. It usually features a simple On/Off button (often with an LED indicator) located at the bottom of the vertical upright. It does not have a built-in timer or thermostat dial. To solve the problem of energy waste, you should have your electrician wire it to an external Timer Fused Spur so it automatically turns off after your morning shower routine.
What is the maximum weight load for the swiveling arms?
While made of stainless steel, the arms are cantilevers. They are designed to hold the weight of a standard wet bath towel (approx. 1-2kg). They are not designed to support heavy loads or to be used as a grab handle. Overloading the furthest tip of the arm can damage the hinge mechanism over time. Distribute the weight of towels evenly across the bars to ensure the pivot action remains smooth.
Why is the 10 Year Guarantee unusual for an electric product?
Typically, electric towel rails have a 1-2 year warranty on the electrical element and 5 years on the body. The Rance offers a 10 Year Guarantee because the "Dry Element" is extremely durable and the Stainless Steel body is virtually indestructible in a bathroom environment. This long warranty solves the buyer's concern about the longevity of the heating wire, suggesting high confidence in the internal build quality.