Chisa - Anthracite & White Products
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Frequently Asked Questions
Does this designer radiator come with the necessary valves for installation?
No, the Chisa Anthracite and White towel rail is sold as the radiator unit only. You will need to purchase radiator valves separately. Since the connections are standard 15mm inlets, you can choose from angled, straight, or corner valves depending on whether your pipework emerges from the floor or the wall. We recommend thermostatic valves (TRVs) for better energy efficiency and temperature control.
Can I install the Chisa towel rail as a dual fuel system?
Yes, the Chisa range is compatible with dual fuel installations. This problem solving setup allows you to heat the rail via your central heating in winter and use an electric element in summer when the boiler is off. To do this, you will need to purchase a compatible electric heating element and a T-piece adapter. Ensure the element wattage matches the liquid capacity of the specific rail size you choose.
What is the total projection from the wall once the rail is mounted?
The rail itself has a depth of 102mm. When you add the space required for the wall brackets, the total projection into the room will typically be between 120mm and 135mm. This technical detail is important for small bathrooms or narrow walkways, ensuring that the rail does not obstruct doors or movement within the space.
How durable is the anthracite and white finish in a humid bathroom environment?
The Chisa features a high quality powder coated finish that is specifically designed to resist corrosion and wear in damp environments like bathrooms. The textured anthracite frame and smooth white panel are durable and easy to maintain. To solve potential rust issues, always ensure the bathroom is well ventilated and wipe down the rail if it becomes excessively wet.
What are the pipe centers for the 500mm wide Chisa model?
For the 500mm wide Chisa model, the pipe centers are typically the width of the radiator minus a small margin for the valve positions, or exactly the width of the tapping centers plus the valves. For accurate pipework installation, we strongly recommend having the physical product on site before finalizing floor or wall pipes, as valve dimensions can vary.
Is the wall fixing kit included with the purchase?
Yes, the Chisa Anthracite and White towel rail comes with a complete wall fixing kit. This includes adjustable wall brackets, bleed vents, and blanking plugs. The brackets are robust and designed to support the weight of the rail when filled with water. Ensure your wall type (solid masonry or plasterboard) is suitable and use appropriate heavy duty wall plugs if necessary.
How many towel bars does the Chisa range have for storage?
The number of bars varies by height to maximize functionality. The 820mm model features 9 sections, while the taller 1130mm model has 12 sections. This design provides ample space for hanging multiple towels, solving the problem of damp towels in busy family bathrooms by allowing air to circulate freely between the rails.
Does the Chisa radiator come with a manufacturer warranty?
Yes, the Chisa Anthracite and White towel rail is backed by a comprehensive 10 Year Guarantee. This warranty covers manufacturing defects such as leaks or finish issues under normal use. It gives you technical assurance that the product is built to high standards and will perform reliably in your central heating system for a decade or more.
How do I bleed the air from the Chisa if it feels cold at the top?
If your towel rail is hot at the bottom but cold at the top, it likely has trapped air. To solve this, locate the bleed valve (air vent) provided at the top of the rail. With the heating system turned off and cool, use a radiator key to slightly open the valve until you hear a hissing sound. Once water starts to trickle out, close the valve immediately to restore full efficiency.