The Camden Products
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Frequently Asked Questions
Why does the Reina Camden use a combination of chrome tubing and a white column radiator?
The Reina Camden uses a hybrid design to maximize both heat output and towel drying practicality. The central white column radiator is made from mild steel and provides a high surface area for generating significant ambient room heat, similar to a standard radiator. The surrounding chrome framework acts as the heated towel rail. This technical combination ensures you get the high BTU output of a radiator (up to 2470 BTU on the larger model) with the functional hanging space of a towel rail, which is superior to standard ladder rails that often sacrifice room heating for towel space.
How do I accurately calculate the pipe centres for roughing in my pipework?
For the Reina Camden, the pipe connection ports are located on the side of the unit. The pipe centres (the distance between the centre of the left pipe and the right pipe) generally match the width of the radiator itself, which is either 680mm or 770mm depending on the model chosen. However, you must also account for the radiator valves. You typically need to add approximately 80mm to 90mm to the radiator width to get the final pipe centre dimension if using standard angled or corner valves. It is technically critical to purchase the valves and radiator before laying sub floor pipes to avoid expensive miscalculations.
What is the exact wall projection and why is it deeper than standard rails?
The Reina Camden has a substantial wall projection of approximately 230mm to 260mm depending on the bracket adjustment. This is deeper than standard flat ladder rails because of the traditional column radiator section nested inside the frame. When planning your bathroom layout, you must measure this depth carefully to ensure the radiator does not obstruct the swing of shower doors or narrow walkways. This deep profile is necessary to allow for the high volume of water required to generate its superior heat output.
Can the Reina Camden be installed on a dual fuel or electric only system?
The Reina Camden is primarily designed as a Central Heating Only unit. Due to the specific internal flow dynamics of the column radiator insert and the outer frame, it is technically difficult to install a standard electric heating element effectively without compromising the circulation. Therefore, it is recommended for connection to wet central heating systems only. If you require an electric solution, you should look for a dedicated electric traditional rail rather than attempting to convert this specific model.
What type of valves do I need for the side connection ports?
The water inlet and outlet connections on the Reina Camden are positioned on the sides of the bottom horizontal bar, not underneath. If your pipework is coming up from the floor, you will technically need Angled Radiator Valves. If your pipes are coming out of the wall, you should use Corner Valves (or Angled valves turned 90 degrees, though Corner valves look neater). Straight valves are generally not suitable unless your pipes run along the wall surface horizontally to meet the radiator sides.
How do I fix the issue if the central white column gets hot but the outer rail stays cold?
If the central column heats up but the outer chrome rail remains cool, it is likely due to trapped air or a flow restriction. First, locate the bleed valve (air vent) which is typically found at the top of the chrome frame. With the heating pump off, open the valve with a radiator key until water flows freely. If air is not the issue, ensure your lockshield valve is fully open to allow maximum flow pressure. The complex pathway of water through both the column and the frame requires a balanced system pressure to circulate correctly.
Is the mild steel construction suitable for open vented heating systems?
Yes, the mild steel construction of the Reina Camden is compatible with both modern sealed (pressurized) systems and older open vented (gravity fed) systems. Unlike aluminium radiators which can suffer from electrolytic corrosion in open systems, mild steel is robust and stable. However, you must always ensure that a suitable corrosion inhibitor is added to the system water to protect the internal steel surface from rusting over time, preserving the unit's 5 year guarantee.
Does the high BTU output mean I don't need a separate radiator in the bathroom?
Yes, in most average sized bathrooms, the Reina Camden acts as a sufficient primary heat source. For example, the 508mm x 770mm model produces around 1945 BTU (at Delta T50), which is comparable to a small double panel standard radiator. You should calculate your room's specific heat loss requirements; if your bathroom requires less than 2000 BTU, this single unit will effectively warm both your towels and the room air without needing a secondary radiator.
How do I clean the white enamel and chrome sections without damaging the finish?
To maintain the contrasting finishes, you need to use different care methods. For the Polished Chrome rail, use a soft microfibre cloth and warm soapy water to remove water marks; do not use acidic cleaners which can strip the chrome plating. For the White Enamel column section, a damp cloth is sufficient. You must strictly avoid using abrasive scouring pads or wire wool on either surface, as this will create micro scratches that dull the shine and can eventually lead to rust spots developing in a humid bathroom environment.
Why is the wall to pipe centre dimension fixed at 50mm?
The wall to pipe centre dimension of 50mm is determined by the fixed mounting brackets supplied with the unit. This dimension is the distance from the wall to the centre of the water inlet hole. This is a critical technical measurement for your plumber during the "first fix" stage. You must ensure the pipes are brought out at exactly this distance from the finished wall surface (accounting for tile thickness) to ensure the radiator hangs vertically and the valves align perfectly without putting stress on the pipe joints.